Usage of some apps have recently increased in ways that was under anticipated. We found that the server was overloaded due to a combination of factors placing a high load on our database server. While we were able to reduce the congestion and get things back up and running in a first incident, however the incident recurred hours later. We were monitoring the service and have been able to keep downtime to a minimum however we are aware customers have been seeing capacity issues and processing delays. A side effect of issues is that app packaged targets are automatically disabled.

All services have now been restored with the exception of our secondary database server which is being reset at this time. We have re-enabled any app packaged targets automatically once the incident was resolved.

What we are changing:

• Increased network throughput for the database server
• Improved processing queue monitoring to identify issues faster
• A range of internal optimizations based on observed issues

We are dedicated to providing a reliable service. If you have any further concerns, please contact support@sweethawk.com.