Incidents reported on status page for SweetHawk https://status.sweethawk.com/ https://d1lppblt9t2x15.cloudfront.net/logos/9038b69a49bb9b661ee24cee80c1109c.png https://status.sweethawk.com/ en https://status.sweethawk.com/ Mon, 23 Feb 2026 04:12:57 +0000 https://status.sweethawk.com/#0286023bf3522b44042e771fc667ad286e4af8b40648cd3eae065c1f6220e419 App server (legacy) recovered https://status.sweethawk.com/ Mon, 23 Feb 2026 04:00:46 +0000 https://status.sweethawk.com/#0286023bf3522b44042e771fc667ad286e4af8b40648cd3eae065c1f6220e419 App server (legacy) went down https://status.sweethawk.com/ Mon, 16 Feb 2026 02:54:43 +0000 https://status.sweethawk.com/#0c109f026e78adf55ce16588dab1041066af10b09573fcf2d98bfd8525ae3272 App server (legacy) recovered https://status.sweethawk.com/ Mon, 16 Feb 2026 02:46:44 +0000 https://status.sweethawk.com/#0c109f026e78adf55ce16588dab1041066af10b09573fcf2d98bfd8525ae3272 App server (legacy) went down https://status.sweethawk.com/incident/826180 Mon, 16 Feb 2026 01:01:00 -0000 https://status.sweethawk.com/incident/826180#a7e9c8f97da4f486db9ac83955e96e48053e86350ae2abe4e4f0cf0e19e92807 Recurring Tickets are working again after an interruption. Some tickets may have been created later than their schedule by up to 24 hours later. We have also addressed an issue with the Timers app, having a similar issue. Some timers that were started over 24 hours ago and were due to complete in the last 24 hours may have been missed. If you have any concerns, please contact us at support@sweethawk.com, kindly let us know example ticket ID(s) we can look into and that we have access to your data for troubleshooting purposes and we'll get back to you asap. https://status.sweethawk.com/ Sun, 08 Feb 2026 22:06:18 +0000 https://status.sweethawk.com/#acf2c3b05fcea1094f1502c891f512ef0109ead81cc37a3aa5f69c048646f40a App server (new platform) recovered https://status.sweethawk.com/ Sun, 08 Feb 2026 22:00:15 +0000 https://status.sweethawk.com/#acf2c3b05fcea1094f1502c891f512ef0109ead81cc37a3aa5f69c048646f40a App server (new platform) went down https://status.sweethawk.com/ Sat, 24 Jan 2026 03:57:13 +0000 https://status.sweethawk.com/#2b3ae2f1f769eb92f388e01031859b3041feb2cb60a71187c3be3feb0fc430b8 App server (new platform) recovered https://status.sweethawk.com/ Sat, 24 Jan 2026 03:49:08 +0000 https://status.sweethawk.com/#2b3ae2f1f769eb92f388e01031859b3041feb2cb60a71187c3be3feb0fc430b8 App server (new platform) went down https://status.sweethawk.com/incident/810785 Sat, 24 Jan 2026 03:30:19 -0000 https://status.sweethawk.com/incident/810785#b2fe1cc228bfb9f0327f2982e33e72a0eb20fa3ea83d8221fa2390307c3a3981 Maintenance completed https://status.sweethawk.com/incident/810785 Sat, 24 Jan 2026 03:30:19 -0000 https://status.sweethawk.com/incident/810785#2adaff109ac1e569b6e7e8761e53986859e52f6876c078008becbacb9d5194b2 Short downtime is required to do a database system update. https://status.sweethawk.com/incident/803355 Tue, 13 Jan 2026 04:09:00 -0000 https://status.sweethawk.com/incident/803355#006e0583b0eeae307678e8eab051de5d15c73c81c455aa491bdd3ba0975cc3ca The issue has been resolved, all apps working again as normal. https://status.sweethawk.com/incident/803355 Tue, 13 Jan 2026 01:59:00 -0000 https://status.sweethawk.com/incident/803355#d2f93ab18c5b4489c4ca66b7997a19dd5953ee6181836c67a2f32442b8c5cabc Due to a database issue, the Notify app is currently degraded, we are unable to surface whether there are unread notifications when the app loads. Apologies for the trouble, we hope to have this resolved soon. https://status.sweethawk.com/incident/803146 Mon, 12 Jan 2026 17:07:00 -0000 https://status.sweethawk.com/incident/803146#2e3e84cd30f66b678665158cbd5b70bf0bd7abc23596ad13ba6c0d596f914d91 The apps are working again and we have rolled back a recent release. We are looking into the cause. https://status.sweethawk.com/ Mon, 12 Jan 2026 16:58:08 +0000 https://status.sweethawk.com/#cce44ce16f02df66a23351372e579d5088650a3983de430cb4a4045518c4e52e App server (legacy) recovered https://status.sweethawk.com/incident/803146 Mon, 12 Jan 2026 16:49:00 -0000 https://status.sweethawk.com/incident/803146#96c93a0fcda145ccad380d527a0bde33f4975a8414fa6c42ad7573f8319ae495 We are having issues with our database on our legacy app server and are looking into the cause, apologies for the outage. https://status.sweethawk.com/ Mon, 12 Jan 2026 16:48:45 +0000 https://status.sweethawk.com/#cce44ce16f02df66a23351372e579d5088650a3983de430cb4a4045518c4e52e App server (legacy) went down https://status.sweethawk.com/ Sun, 21 Dec 2025 23:21:21 +0000 https://status.sweethawk.com/#55a2b552c9ff6a067b0919b59fe9213f91a33a0cc9310eb235a4b8d971a7c662 App server (new platform) recovered https://status.sweethawk.com/incident/792080 Sun, 21 Dec 2025 23:07:00 -0000 https://status.sweethawk.com/incident/792080#44a6e4d890d4ba171601be111dcbfee7eca94c88b438256c88352176350bf36b We are looking into an unexpected outage caused by a database schema upgrade. Apologies for the service interruption. https://status.sweethawk.com/ Sun, 21 Dec 2025 22:36:12 +0000 https://status.sweethawk.com/#55a2b552c9ff6a067b0919b59fe9213f91a33a0cc9310eb235a4b8d971a7c662 App server (new platform) went down https://status.sweethawk.com/incident/613208 Wed, 02 Jul 2025 18:32:00 -0000 https://status.sweethawk.com/incident/613208#e6b18cb86f787c92b27574bc09bbc6e9d615b22a1b11e83bb04e0d0a3de8369b An issue with jobs (eg approvals, task lists, timers) not processing in a timely manner has been resolved. Due to a temporary issue with a response from the Zendesk job status this also caused an issue on our side, some jobs were running too long and causing a backlog in the processing queue. The issue was temporary and we have made a fix that prevented some other jobs from waiting too long on others to expedite clearing the queue. https://status.sweethawk.com/incident/609389 Sun, 29 Jun 2025 08:00:55 -0000 https://status.sweethawk.com/incident/609389#0342a13f928c08ee07c48f9101a57f179d7d1ccd6aac10fbd2dad8eb8c64f0b3 Maintenance completed https://status.sweethawk.com/incident/609389 Sat, 28 Jun 2025 08:00:55 -0000 https://status.sweethawk.com/incident/609389#646ad13cf6d42fa6ab52a7469584623aac948d76d88b4347fb711f3229834c1f The apps will become offline for a short period of time. https://status.sweethawk.com/incident/595944 Sat, 07 Jun 2025 05:05:47 -0000 https://status.sweethawk.com/incident/595944#21549b3e9e3f6c2e5a36b577b3f0ce404a4c7443cb5c0a35bbeb2d0557beb08a Maintenance completed https://status.sweethawk.com/incident/595944 Sat, 07 Jun 2025 04:00:44 -0000 https://status.sweethawk.com/incident/595944#80c79debb9104de3a6ef91a8f53be633a85c4fa0c77a1aee3299f264f6a7e6c2 Planned maintenance to the database has been completed successfully.