Incidents reported on status page for SweetHawk https://status.sweethawk.com/ https://d1lppblt9t2x15.cloudfront.net/logos/9038b69a49bb9b661ee24cee80c1109c.png https://status.sweethawk.com/ en https://status.sweethawk.com/incident/803355 Tue, 13 Jan 2026 04:09:00 -0000 https://status.sweethawk.com/incident/803355#006e0583b0eeae307678e8eab051de5d15c73c81c455aa491bdd3ba0975cc3ca The issue has been resolved, all apps working again as normal. https://status.sweethawk.com/incident/803355 Tue, 13 Jan 2026 01:59:00 -0000 https://status.sweethawk.com/incident/803355#d2f93ab18c5b4489c4ca66b7997a19dd5953ee6181836c67a2f32442b8c5cabc Due to a database issue, the Notify app is currently degraded, we are unable to surface whether there are unread notifications when the app loads. Apologies for the trouble, we hope to have this resolved soon. https://status.sweethawk.com/incident/803146 Mon, 12 Jan 2026 17:07:00 -0000 https://status.sweethawk.com/incident/803146#2e3e84cd30f66b678665158cbd5b70bf0bd7abc23596ad13ba6c0d596f914d91 The apps are working again and we have rolled back a recent release. We are looking into the cause. https://status.sweethawk.com/ Mon, 12 Jan 2026 16:58:08 +0000 https://status.sweethawk.com/#cce44ce16f02df66a23351372e579d5088650a3983de430cb4a4045518c4e52e App server (legacy) recovered https://status.sweethawk.com/incident/803146 Mon, 12 Jan 2026 16:49:00 -0000 https://status.sweethawk.com/incident/803146#96c93a0fcda145ccad380d527a0bde33f4975a8414fa6c42ad7573f8319ae495 We are having issues with our database on our legacy app server and are looking into the cause, apologies for the outage. https://status.sweethawk.com/ Mon, 12 Jan 2026 16:48:45 +0000 https://status.sweethawk.com/#cce44ce16f02df66a23351372e579d5088650a3983de430cb4a4045518c4e52e App server (legacy) went down https://status.sweethawk.com/ Sun, 21 Dec 2025 23:21:21 +0000 https://status.sweethawk.com/#55a2b552c9ff6a067b0919b59fe9213f91a33a0cc9310eb235a4b8d971a7c662 App server (new platform) recovered https://status.sweethawk.com/incident/792080 Sun, 21 Dec 2025 23:07:00 -0000 https://status.sweethawk.com/incident/792080#44a6e4d890d4ba171601be111dcbfee7eca94c88b438256c88352176350bf36b We are looking into an unexpected outage caused by a database schema upgrade. Apologies for the service interruption. https://status.sweethawk.com/ Sun, 21 Dec 2025 22:36:12 +0000 https://status.sweethawk.com/#55a2b552c9ff6a067b0919b59fe9213f91a33a0cc9310eb235a4b8d971a7c662 App server (new platform) went down https://status.sweethawk.com/incident/613208 Wed, 02 Jul 2025 18:32:00 -0000 https://status.sweethawk.com/incident/613208#e6b18cb86f787c92b27574bc09bbc6e9d615b22a1b11e83bb04e0d0a3de8369b An issue with jobs (eg approvals, task lists, timers) not processing in a timely manner has been resolved. Due to a temporary issue with a response from the Zendesk job status this also caused an issue on our side, some jobs were running too long and causing a backlog in the processing queue. The issue was temporary and we have made a fix that prevented some other jobs from waiting too long on others to expedite clearing the queue. https://status.sweethawk.com/incident/609389 Sun, 29 Jun 2025 08:00:55 -0000 https://status.sweethawk.com/incident/609389#0342a13f928c08ee07c48f9101a57f179d7d1ccd6aac10fbd2dad8eb8c64f0b3 Maintenance completed https://status.sweethawk.com/incident/609389 Sat, 28 Jun 2025 08:00:55 -0000 https://status.sweethawk.com/incident/609389#646ad13cf6d42fa6ab52a7469584623aac948d76d88b4347fb711f3229834c1f The apps will become offline for a short period of time. https://status.sweethawk.com/incident/595944 Sat, 07 Jun 2025 05:05:47 -0000 https://status.sweethawk.com/incident/595944#21549b3e9e3f6c2e5a36b577b3f0ce404a4c7443cb5c0a35bbeb2d0557beb08a Maintenance completed https://status.sweethawk.com/incident/595944 Sat, 07 Jun 2025 04:00:44 -0000 https://status.sweethawk.com/incident/595944#80c79debb9104de3a6ef91a8f53be633a85c4fa0c77a1aee3299f264f6a7e6c2 Planned maintenance to the database has been completed successfully.